Terms & Conditions

Terms and Conditions

This website and the material it contains are subject to Australian copyright laws. All rights are reserved. The material on this site may be used for personal use but must not in other respects be used or reproduced without prior written consent from Interlink Roads Pty Limited (Interlink). 

The information contained on this website is of a general nature and cannot be construed as expert advice. Although this site is regularly monitored and updated, Interlink cannot guarantee that the information contained is up to date. Information regarding road and traffic conditions can be subject to sudden change and it is recommended that further enquiries be made before relying on this information. Interlink disclaims any liability for anything done or arising from reliance on the information on this website.

This website provides links to other websites which may assist persons in relation to traffic and motorway matters. These links are provided on the understanding that Interlink does not endorse those websites, nor does it warrant the accuracy of the material they contain.

Interlink Roads Pty Ltd, the operator of the M5 South-West Motorway (M5) is bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth) (the Privacy Act). Where appropriate we rely on the related bodies corporate exemption and the employee record exemption in the Privacy Act. 

What Information Do We Collect?

Your Customer Account
E-way collects information about you from which your identity is apparent or can reasonably be ascertained ("personal information") to process your application for a Toll Account and, if a tag is issued to you, to maintain your Toll Account, to administer your use of the tag and to facilitate transactions relating to your use of participating toll roads. When dealing with our organisation we may monitor and record your telephone conversations with us for staff training and service quality control purposes.

Refer to the E-way website for further details.

Using the Motorway

  1. When using a tag or pass on the M5 South-West Motorway the following information may be recorded:

    • The location and the time of day
    • The direction in which the vehicle was travelling
    • Your account status

  2. An image of your vehicle and its number plate details will be collected and recorded automatically when you pass through a toll collection point. If the toll is not paid this image may be given to the NSW Roads and Maritime Services and used for toll collection or infringement processing. Information about your number plate details and trip may be  available on our website for unpaid trips.
  3. For the safety of our staff and other motorway users we employ video surveillance throughout our facilities and along the M5 South-West Motorway corridor. These cameras may record an image of you or your vehicle.
  4. The NSW Roads and Maritime Services maintain video surveillance cameras at certain locations along the motorway for traffic, audit and management purposes. These records are not made available to Interlink.

Your Customer Record
All information collected by Interlink will be managed and stored safely and securely to ensure it is protected against unauthorised access, use, disclosure or modification and against loss. 

You have the right to access most personal information we hold about you. To arrange access to personal information we hold about you, please contact our Privacy Officer. We may deny access in some circumstances. If we do this we will tell you why.

Information about people other than customers
We also collect personal information about employees and officers of toll account applicants or holders which are companies, and about employees and officers of our suppliers and service providers, so that we can complete business transactions, purchase products and services, administer accounts, respond to customer inquiries and meet regulatory requirements. 

Use and Disclosure of Information Collected
The information collected by Interlink about E-way account holders will primarily be used for the purposes of managing their account with us. It may also be used for research and planning purposes. For example, Interlink may also use anonymous Tag data to calculate travel time between points on the motorway. This data will be stored on secure computers and will be deleted immediately following calculation of travel time. It will not be possible to correlate the data collected to individual customer data. 

You agree, that we may disclose your personal information to organisations to which we have outsourced some of our functions such as mailing houses and IT contractors (service providers) and to the following organisations or types of organisations:

Nominated Financial Institution: We may exchange relevant information with any financial institution with which you have a credit card or bank account to which toll payments (including top up payments) are to be debited. 

Credit reporting agencies and other credit providers: We may conduct a credit check as part of our assessment of your application for a toll account.

Collection agents: Where you are in default on your toll or toll account we may notify and exchange personal information where appropriate with credit reporting agencies and/or our collection agent.

Roads and Maritime Services: Interlink is obliged to transfer information to Roads and Maritime Services for the purposes of infringement processing and management of the M5 Cashback scheme. Interlink may also exchange personal information with Roads and Maritime Services to facilitate transactions relating to the use of participating toll roads, monitoring and administering your use of the Tag/Card and collection of toll debts (including processing of violations). 

Law Enforcement Agencies: We will make personal information available to the Police and other law enforcement or regulatory agencies if required or authorised by law or any legally enforceable notice or order. 

Toll road operators and other tag issuers: Interlink will exchange information with operators of participating toll roads and other issuers of tags to facilitate transactions relating to use of participating toll roads, monitoring and administering your use of your tag and collection of toll debts (including processing of violations). 

Changes in arrangements: If arrangements under which E-way administers your use of a tag are terminated, or if Interlink assigns or delegates its rights and obligations to a third party, it may be necessary for Interlink to disclose your personal information to another party to enable that party to manage your account in place of Interlink or to enter into a similar arrangement with you. 

Marketing: We will not disclose your personal details to any other organisation so that they can use it for marketing purposes. We may use your personal details to advise you of new products or services from our motorway partners or ourselves (and we may use service providers, such as a mailing house, for this purpose). If you do not want us to use your personal details in this way you may request us not to contact you for marketing purposes.

Research Institutions: Interlink may occasionally provide de-identified or anonymous data to other organisations or traffic authorities for traffic research purposes. In such cases Interlink will ensure that there will be no means of correlating the data to individual customer's personal data. 

Website users 
Information Collection and Use 
Interlink is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. 

A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. 

Log Files 
We use IP addresses to analyse trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. 

This web site contains links to other sites. Please be aware that Interlink is not responsible for the privacy practices of such other sites. This privacy statement applies solely to information collected by this web site.

If you have any questions about the security of our web site, you can send an email to irpl@interlinkroads.com.au.

Notification of Changes 
If we decide to change our privacy statement, we will post those changes on our web site so our users are always aware of what information we collect, how we use it, and under what circumstances we disclose it.